Contact Us

Welcome to the official Basant Club Contact Page. We’re happy to hear from you! If you have any questions, issues or recommendations, feel free to contact our nice support team, who is available 24/7. Whether you have a technical problem or just want some advice, it’s easy and fast to contact us.

Our Commitment to You

At Basant Club, our priority is your satisfaction. We are proud to provide one of the safest and stable gaming platforms in Pakistan. Minor glitches may happen occasionally, but don’t panic! You have our customer support a message or a call away. Trust us to provide fast, transparent, and honest assistance at any time you need it.

Why Contact Basant Club Support?

Our friendly support team is ready to help you at any time. No issue is too big or too small, and we treat every request with the same level of kindness and respect. You can contact us if:

  • You can’t log in or are having trouble accessing your account.
  • You want to know how the game works.
  • You have questions about payments, deposits or withdrawals.
  • You must report an error, bug, or technical issue.
  • You want clarification on the Terms & Conditions or the rules of the game.
  • You want to learn more about our Responsible Gaming policy.
  • You have questions related to our “About Us” page or services.

Every query is carefully reviewed by our team to ensure you receive the right solution as quickly as possible.

How to Contact the Basant Club?

For any kind of help or support, you can reach us at our official email: [email protected].

When you write to us, please include:

  • Your full name
  • Your registered mobile number or email ID linked to your Basant Club account
  • A short description of your issue
  • Any screenshots (if the problem is technical)

Giving complete details helps us solve your problem faster and more accurately.

Response Time

We value your time and strive to respond to every email within 24–48 hours. When it is busy, it might take a bit longer, but every message is read and answered by our support team, not by bots.

Note: Do not send duplicate messages, as it will just slow down your response.

Before you Contact Us, Check our FAQs

You might find the answer to your question instantly in these sections on our website:

  • About Us: Find information about us and what we do.
  • Terms & Conditions: Our game rules and policies.
  • Responsible Gaming: Learn the safe and responsible play messages.

These pages are designed to help you find quick answers without waiting for a reply.

Our Support Promise

At the Basant Club, we always put our players first. Whether you are new or experienced, we make sure your experience is smooth and stress-free.

We promise:

  • Equal care for every query — big or small
  • Honest and transparent communication
  • Friendly support that makes you feel valued and safe

Reporting Fraud or Unfair Activity

Your safety is our highest priority. You can report the suspicious activities or scams immediately at any time to [email protected]. Try to give as many details as possible — the more we know, the faster we can take action.

Feedback & Suggestions

Your feedback helps us to grow! The best updates and features we’ve added are largely inspired by players like you! If you have any suggestions or ideas to enhance the Basant Club, we would love to hear from you. Every opinion matters and allows us to serve you better.

Your Privacy Matters

We value your privacy and treat your personal information responsibly. The information you provide us with is only used to answer your query. We do not sell, share or trade your information with anyone.

Note: Do not share your password and do not send sensitive account information. Basant Club will never ask for your password.

Stay Connected

We are glad to have you amongst us in the Basant Club! For the latest news, updates, features and announcements, visit our official website.

And visit our Responsible Gaming page for advice on safe and balanced play.

Final Words

We know online gaming can be a little intimidating at first — especially if you're new. That’s why we made our support simple, friendly and dependable. We are committed to ensuring you always feel safe, supported and confident when you play with the Basant Club.

For any questions or help, reach out to us anytime at [email protected].

Thank you for trusting the Basant Club. We’re here for you, always.